Theresa Augustin

About Me:

As a software micropreneur, I assist companies in order to scale. I function as a technology and client liaison with the ability to manage and implement software projects. My competencies include: client management, risk management, agile project management, quality assurance, data management and marketing strategy. Developing strategic marketing plans, I implement marketing mixes, manage data and projects, as well as create content and administer software. From my role as a business owner, I have the focus to work diligently in an autonomous manner with the drive for client success. For large companies, I function as a systems consultant in business discussions and big picture collaborator with technical teams. Businesses, large and small, can trust me to get the job done, learn necessary skills, and serve the decision makers as a leader. I am most interested in collaborating with teams who practice continuous improvement to achieve a common goal and ensure a company's success.

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Client Experience:

Strategic Software Consultant

TALTA LLC (owner)

Founded: 2014

Description: Manage software projects including the creation and administration of software for growth scaling clients, with a specialty in strategic branding, e-marketing, website development, content, social media and data management.

• Enabled NASA stakeholders to accomplish sold-out Biomimicry conference through web development, web hosting, and ConstantContact electronic ticket sales
• Led World Usability Day marketing, ConstantContact, content creation, Drupal web management and user auth troubleshooting for 10th year anniversary for ~25 annual, international events for 2015, 2016, 2017
• Grew Hartville Potato Chips brand from pre-launch to 1000+ likes and followers through e-commerce website dev and hosting using AWS, GoDaddy, PayPal, social media and brand analysis

Technologies: Drupal, WordPress, PayPal, SquareSpace, Google Adwords, Google Analytics, HTML, CSS, Javascript, Amazon Web Services, Python, Bash

Currently looking for freelance and long-term clients. Working in an agency model with designers and developers; dba Pear Collective.

Technical Client Solutions Manager

Client: AmTrust Innovation Labs

Time commitment: 08/2018-present

Description: As a Technical Client Solutions Manager, ‘strategized the possible’ for new and existing customers for consumer insurance mobile application, implementing white-labeled UX as a new revenue stream to industry-leading cybersecurity client.

• Liaised between remote user experience team, 3rd party vendors and cybersecurity industry leader client
• Increased customer satisfaction and deepened client relations through technical discussions
• Supported sales and account management teams as a technical resource for client engagement
• Carved out change agent teams in order to move towards an Agile/Scrum environment
• Provided stability and scalability for intrapreneurship department by process mapping and templates

Technologies: Smartsheet, Microsoft PowerPoint, Microsoft Project, Microsoft Excel, Visio, InVision

Business Analyst

Client: Randstad, Dealer Tire

Time commitment: 03/2018 - 09/2018

Description: De facto project manager and scrum master servicing sales and marketing teams, including a multi hundred million dollar automation app, a core sales driver for a value-added tire wholesaler and distributor.

• Increased salesforce functionality through development and administration for customer service team
• Maintained strong relationship with largest external client group by integrating invoices with procurement system
• Procured API Gateway, through analysis, presentation to executives, training and scope definition
• Defined scope, analyzed and managed e-commerce solution to leverage strengths from acquisition
• Identified opportunity for risk analysis and management, leading the systems analysis, qualitative and quantitative risk analysis, and implementing business monitoring solution
• Increased transparency into multi-million dollar automated order replenishment system through visual documentation of system analysis, standardizing document repository and creation/ execution of QA plans
• Implemented monitoring solution for Automatic Order Replenishment system with Oracle Business Intelligence
• Instilled a sense of agile and scrum project management during the project intake process by creating new project documentation templates to reflect adaptive project management, including training for business and technical teams on the benefits of Scrum and Kanban project management frameworks
• Increased efficiency of the annual accounting process for a customer loyalty marketing program through project plan, functional and lessons learned documentation, and analysis of an improved system scope

Technologies: SalesForce, Jira, Oracle JD Edwards, APIGee, Google Analytics, SQL Server Management Studio, Microsoft Excel, Microsoft PowerPoint, Visio

Business Systems Analyst

Client: AmTrust Financial Services Inc.

Time commitment: 08/2014 - 09/2017

Description: Highly regarded business analyst, acting as project manager and agile change agent, managing front-end, back-end, data, server, EDI, telephony and 14 mobile applications. Acted as the indirect manager for teams from 2-5 analysts and servicing 2-11 developers. Applications amassed $1 mil annual users, $1 bil payments processed and 400% intl growth.

• Gained respect through hiring, performance reviews, training and management of 7 in-direct reports including the formulation of learning sessions for technical training and peer review of documentation
• Directed company strategy in payment collection by managing the implementation and continuous improvement of a telephony payment collection system bringing in multi-million dollars annually
• Advocated for success of security and privacy projects through coordinated system integration of PCI compliance and authentication protocols; QA management by exception using complex SQL analysis for a PCI server migration servicing 5 applications; and implemented privacy by design with user-centered process analysis for application with 1 million annual users
Presented project initiation and success to C-level stakeholders for technical debt projects

Technologies: Trello, Postman, SQL Server Management Studio, Microsoft PowerPoint, Visio, LucidChart, InVision

Project Manager/ Developer

Client: Adatasol

Time commitment: 10/2013 - 07/2014

Description: Custom Database Solution Consultant with focus in Project Management Software for manufacturing, laboratory, and transportation ERPs with key role in client and quality management using Apple’s FileMaker.

• Provided first and front line of customer service through requirement collection and troubleshooting
• Migrated data schemas, developed front-end, process improvement and automation development

Technologies: FileMaker 12, FileMaker 11, FileMaker 8

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Software Projects:

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Certificates & Formal Education:

• Bachelor's of Science in Business Administration: E-Marketing/ Advertising; Minor: Spanish | University of Akron | 2012
• Project Management Professional, Project Management Institute | 2019
• Certified Customer Value Optimization Specialist, Digital Marketer | 2018
• Certified Analytics and Data Specialist, Digital Marketer | 2018
• Introduction to CyberSecurity Certificate, New York University, Coursera | 2018
• Full Stack Web Development Certificate, Thinkful | 2017
• Certified Associate of Project Management, PMI | 2016
• Strategic Management Certificate, University of Copenhagen, Coursera | 2016

Contact:

• Email
• GitHub
• LinkedIn
• About.Me